Terms and conditions

1. Scope

These T&Cs apply to all quotes, bookings, and chauffeur services provided by GLANZ Brands LCN e.K. ("Glanz Brands LCN", "we", or "us") for both consumer (B2C) and business (B2B) clients. By booking with us, you agree to these terms.

2. Bookings and contract formation

Enquiries via website, email, or phone are non-binding requests. A binding contract is formed only when we issue a written booking confirmation by email or messaging platform. Verbal assurances or phone calls do not constitute a binding confirmation.

3. Rates, surcharges and payment

Prices: All rates quoted to consumers (B2C) are total prices including statutory VAT and predictable fees. B2B rates are quoted net plus statutory VAT.

Night surcharge: A 20% surcharge applies pro-rata to any portion of a ride scheduled between 22:00 (10:00 PM) and 06:00 (6:00 AM) and will be explicitly itemized in your quote.

Extra waiting time: Extended waiting time beyond the complimentary period is billed at €75.00 gross (€63.03 net for B2B) per hour, calculated in 15-minute increments (€18.75 gross per 15 min).

Tolls and ancillary fees: Tolls, parking, and ferry charges are routinely included in your quote. Additional fees are only charged separately if agreed upon in advance for custom itineraries.

Payment methods: Payment can be made via credit/debit card or bank transfer. In accordance with § 270a BGB, we charge no surcharges for consumer credit or debit card payments.

4. Statutory withdrawal rights

Under § 312 (2) No. 14 BGB, statutory consumer distance-selling withdrawal rights do not apply to fixed-date transport services. Cancellations are governed exclusively by Section 5.

5. Cancellations and refunds

Cancellations must be submitted in writing by email. The following fee structure applies:

More than 48 hours before pickup: Free cancellation (100% refund).

24 to 48 hours before pickup: 50% fee.

Less than 24 hours before pickup or No-Show: 100% fee.

Special Events / Multi-Vehicle (3+ vehicles): Cancellations within 7 calendar days of pickup are subject to a 100% fee.

Statutory right: In all cases, you retain the statutory right (§ 309 Nr. 5b BGB) to prove that our actual loss or saved expenses (ersparte Aufwendungen) were lower than the charged fee.

6. Delays and waiting times

Complimentary waiting: 60 minutes for airport and train pickups (calculated from actual flight/train landing time based on automated tracking); 30 minutes for all other pickups.

Extended waiting: Additional waiting is charged in 15-minute increments (Section 3) subject to driver availability.

No-Show: If passengers do not appear within the complimentary waiting period without prior notice, the ride is considered a No-Show and full booking and accrued waiting fees apply.

7. Passenger safety, conduct and vehicle damage

Child seats: Under German traffic law (§ 21 StVO), children under 12 years who are shorter than 150 cm must use an approved child restraint. Required child seats must be requested during booking. If a required seat was not booked or is unavailable, we must refuse transport to comply with safety laws.

Conduct: Smoking (including e-cigarettes/vaping) is strictly prohibited. Seatbelts must be worn at all times.

Damage and soilage: The booking client is responsible for damage or severe soilage (e.g., spilled drinks, upholstery damage) caused intentionally or negligently by themselves or accompanying passengers. Cleaning/repair costs will be billed based on actual receipts, plus documented net vehicle downtime (after deducting saved expenses). Normal wear and tear is excluded.

8. Liability

We are liable without limitation for intent, gross negligence, or damage to life, body, or health.

For slight negligence, we are liable only for breaching an essential contractual duty (Kardinalpflicht), limited to typical, foreseeable damages.

We are not liable for transport delays caused by genuine force majeure, severe unannounced weather hazards, or sudden police/road closures.

Passengers are responsible for checking the vehicle for personal items upon departure. We are liable for items left behind only in accordance with our general liability rules above.

9. Privacy

Personal data is processed strictly in accordance with GDPR and German data protection laws, as detailed in our Privacy Policy at www.ecolimos.de/privacy.

10. Governing law and jurisdiction

German law applies exclusively.

Hamburg is the exclusive place of jurisdiction for business clients (Kaufmann), public law entities, or clients with no general jurisdiction in Germany.

We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

11. Amendments and severability

Changes to these T&Cs apply only to future bookings.

If any provision is found invalid, all remaining provisions remain in full effect.